Privacy Policy | Nine28  web

Last updated: June 4, 2026

Nine28 Inc. respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, use our services, or interact with our business.

Nine28 Inc. provides AI, automation, workflow, website, and digital business solutions. In the course of providing these services, we may collect limited personal information so we can communicate with you, deliver services, improve our offerings, and operate our business responsibly.

1. Information We Collect
We may collect personal information that you choose to provide to us, including:

• Your name
• Email address
• Phone number
• Company or organization name
• Job title or role
• Information submitted through website forms
• Messages, project details, or files you send to us
• Billing or business contact information
• Any other information you choose to provide when communicating with us

We may also collect basic technical information when you use our website, such as:

• IP address
• Browser type
• Device information
• Pages visited
• Referring website
• Approximate location
• Website usage and analytics data

2. How We Use Personal Information

We use personal information for purposes such as:

• Responding to inquiries
• Providing quotes, proposals, and service information
• Delivering our services
• Managing client relationships and projects
• Sending service-related communications
• Improving our website, tools, and services
• Troubleshooting technical issues
• Processing payments and invoices
• Meeting legal, security, or business obligations

We aim to collect only the information reasonably needed for these purposes.

3. AI and Automation Tools
Nine28 Inc. may use AI, automation, workflow, analytics, and software tools to help deliver our services more efficiently. Depending on the project, this may include tools used for:

• Summarizing or organizing business information
• Drafting content, documentation, workflows, or reports
• Processing website or project data
• Automating repetitive business tasks
• Supporting customer service, operations, or project management

We do not intentionally use confidential client information in public AI tools unless it is required for the service, approved by the client, or handled through appropriate safeguards. Where possible, we limit the information shared with third-party tools and avoid including unnecessary personal or sensitive information.

4. Cookies and Website Analytics
Our website may use cookies, analytics tools, pixels, or similar technologies to understand how visitors use the site and improve the user experience. These tools may help us understand:

• Which pages are visited
• How visitors arrive at the site
• Which content is most useful
• General website performance

You can adjust your browser settings to block or delete cookies. Some parts of the website may not function as intended if cookies are disabled.

5. Email and Marketing Communications
If you contact us, request information, sign up for updates, or become a client, we may send you relevant communications. This may include:

• Replies to inquiries
• Service updates
• Project-related messages
• Educational content
• Occasional marketing or business development emails

You can unsubscribe from marketing emails at any time by using the unsubscribe link where available or by contacting us directly. We may still send service-related or transactional messages where required.

6. Sharing Personal Information
We do not sell personal information. We may share personal information with trusted service providers that help us operate our business and deliver services, such as:

• Website hosting providers
• Email and communication platforms
• CRM or project management tools
• Payment processors
• Analytics providers
• AI, automation, or productivity tools
• Professional advisors, where required

We may also disclose information if required by law, to protect our rights, to prevent fraud or abuse, or as part of a business transaction.

7. Third-Party Services
Our website or services may link to or integrate with third-party platforms. These third parties have their own privacy policies and practices. We are not responsible for the privacy practices of websites, platforms, or services that we do not control.

8. Data Storage and Location
Personal information may be stored or processed in Canada or in other countries where our service providers operate. When information is processed outside of Canada, it may be subject to the laws of that jurisdiction. We take reasonable steps to work with reputable providers and protect personal information through appropriate safeguards.

9. How We Protect Personal Information
We use reasonable administrative, technical, and organizational safeguards to protect personal information against loss, misuse, unauthorized access, disclosure, alteration, or destruction. These safeguards may include:

• Password-protected systems
• Limited access to client information
• Secure hosting and software providers
• Internal processes for handling client data
• Use of reputable third-party platforms
• Ongoing review of tools and workflows

No system is completely secure, but we take privacy and security seriously and work to reduce risk where reasonably possible.

10. Retention of Personal Information
We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business records, meet legal obligations, resolve disputes, and enforce agreements. When personal information is no longer required, we will delete, anonymize, or securely store it in accordance with our business and legal obligations.

11. Accessing or Correcting Your Information
You may contact us to request access to the personal information we hold about you or to ask that inaccurate information be corrected. We may need to verify your identity before responding to a request.

12. Your Choices
You may:

• Ask what personal information we have about you
• Request corrections to inaccurate information
• Withdraw consent where applicable
• Unsubscribe from marketing emails
• Ask questions about how your information is used
• Raise a privacy concern with us

Withdrawing consent may limit our ability to provide certain services.

13. Children’s Privacy
Our website and services are intended for businesses and organizations. We do not knowingly collect personal information from children. If we become aware that a child has provided personal information without appropriate consent, we will take reasonable steps to delete it.

14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, tools, legal obligations, or business practices. The updated version will be posted on this page with a revised “Last updated” date.

15. Contact Us
If you have questions about this Privacy Policy or how Nine28 Inc. handles personal information, please contact us:
Nine28 Inc.
Email: [email protected]
Website: nine28.ai